Located within ibis Perth, Chelsea Social is committed to creating an inclusive and welcoming environment where everyone — including guests with disabilities, older adults, and those with specific access needs — can enjoy a comfortable and memorable experience.
We continuously work to make our venue more inclusive across physical, sensory, and cognitive dimensions of accessibility.

Inclusive Design & Physical Accessibility

Our restaurant and hotel entrances feature step-free access and
wide pathways to ensure smooth movement for guests using mobility aids, wheelchairs, or strollers.
We also provide adaptable seating arrangements and
tables at comfortable heights so everyone can dine together with ease.

Across Ibis Perth, you’ll also find:

• Accessible height power points and switches
• Wheelchair-accessible hangers
• Hand and grab rails in bathrooms
• Seated shower fittings and fixtures
• Underhand basins for wheelchair access
• Step-free showers
• Dual peepholes with wheelchair access
• Non self-closing doors
• Lever-style door handles

Hotel accessible features include:

• Accessible parking available on-site
• Motorised scooter parking and charging areas
• Step-free access throughout the hotel
• Wide and clear walkways and corridors
• Lift access to all levels
• Accessible bathrooms in common areas
• Braille signage in lifts
• Certified BCA Class 3 building

Sensory Accessibility

We use high-contrast, easy-to-read signage and visual cues to support guests with low vision. Where possible, we provide accessible communication options and visual alerts to assist guests who are deaf or hard of hearing.

Cognitive Accessibility & Invisible Disabilities

We understand that not all disabilities are visible. Our team is trained to offer patient, respectful assistance to guests with cognitive, mental health, or sensory processing challenges. We aim to create calm, clear, and supportive spaces — including quiet areas and simplified communication when needed.

Staff Awareness & Ongoing Training

Our staff regularly receive accessibility awareness training to ensure that every guest is treated with dignity, empathy, and understanding. From arrival to departure, our goal is to provide comfort and independence for everyone.

Continuous Improvement

Accessibility is an ongoing journey. We regularly review our spaces and guest feedback to identify new opportunities to enhance inclusivity and comfort across all touchpoints. Together with ibis Perth, we believe that accessibility is not just a feature — it’s a mindset. By embracing inclusive design and empathetic hospitality, we aim to make every visit to Chelsea Social enjoyable and welcoming for all.

For more information, please download our Accessibility Report below: